Lexus Australia

we'regetting there

things are changing, but our
commitment to you remains the same

A MESSAGE FROM AKIO TOYODA

Things may be changing, but so are the possibilities. We’re all anticipating our next move.
And when you’re ready to make yours, Lexus will be here for you.

At Lexus, we remain passionate about upholding the highest standards of care and service. Our number one priority is the health and safety of our employees, dealers, customers and everyone connected with our business and communities. We will keep you informed about these changes and any new developments that take place.

Lexus Service

Service

If your Lexus needs a service, your preferred Lexus dealer may pick your car up, deliver you a Service Loan Car¹, and return yours thoroughly cleaned inside and out.

Sales

Our dealers have implemented new hygiene and social distancing standards so that they may continue to answer any enquiries. Video conferencing and other contactless sales and delivery services may also be available.  

Lexus Financial Services are also available to help and offer certainty in uncertain times.

Who to contact for advice

You may phone or email your preferred dealer for any enquiries and continued support. Video conferencing options may also be available.

COVID-19 FAQs

Is my dealer open?
Our dealership network remains open. The expectations and needs of our customers have changed, and so has our service.

We have adopted measures in line with best-practice advice from government and health authorities, including increased cleaning and hygiene. Dealerships are also implementing social distancing guidelines. 

For the wellbeing of our staff and customers, we ask that you please call or email your preferred dealer instead of visiting them if you are feeling unwell.
Can I still service my vehicle?
All of our service centres and Lexus DriveCare are operating and our fleet of Service Loan Cars is regularly sanitised for your convenience. Your preferred Lexus dealer may deliver a Service Loan Car to you when you need to service your vehicle, so you don’t need to visit the dealership.
What if I don't want to visit a dealership?
While we have initiated strict hygiene protocols in dealerships and service centres, Lexus Australia also understands the importance of social distancing measures, and we are committed to keeping our customers safe and providing service with true peace of mind.

If you are unable to visit a dealership, or would prefer not to at this time, you will find that you can still access information and services online and over the phone. 

Whether you want to explore the potential of owning a Lexus, or purchase a new or pre-owned vehicle, this entire process can still take place on your own terms.

Detailed vehicle brochures are available for download or order on our website, and the Build and Price tool allows you to customise your preferred Lexus vehicle.

You can explore financing options with the online Finance Calculator and seek out a personalised finance rate2 by contacting your preferred Lexus dealer to discuss financing with Lexus Financial Services. 

If you wish to test drive a Lexus, you may be able to have a test drive vehicle delivered directly to your door so that you can experience it in your own time, in your own space. Contact your preferred Lexus dealer to discuss your options.
 
I'm experiencing hardship. Who can I contact?

We are committed to assisting our customers. If you are a Lexus Financial Services Customer experiencing hardship as a result of COVID-19, please visit our Financial Hardship page.

Footnotes 1. Service Loan Car is subject to availability only at participating dealers for members of the Encore Owner Benefits program, and for priority needs customers as determined by individual dealers on a case by case basis during the COVID-19 crisis. Service inclusions may be amended or cancelled at any time. Proof of eligibility may be required. Lexus dealers will exercise discretion in determining whether to provide the service, and will act in accordance with public health and workplace safety requirements in order to protect the health and safety of dealer staff and customers during this time. See lexus.com.au/encoreterms for Encore Benefits terms and conditions. For more information please speak to your Lexus dealer.

2. Approved applicants only. Terms and conditions apply. Lexus Financial Services is a division of Toyota Finance Australia Limited ABN 48 002 435 181, AFSL and Australian Credit Licence 392536
 

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