If your Lexus needs a service, your preferred Lexus dealer may pick your car up, deliver you a Service Loan Car¹, and return yours thoroughly cleaned inside and out.
Our dealers have implemented new hygiene and social distancing standards so that they may continue to answer any enquiries. Video conferencing and other contactless sales and delivery services may also be available.
Is my dealer open?
We have adopted measures in line with best-practice advice from government and health authorities, including increased cleaning and hygiene. Dealerships are also implementing social distancing guidelines.
For the wellbeing of our staff and customers, we ask that you please call or email your preferred dealer instead of visiting them if you are feeling unwell.
Can I still service my vehicle?
What if I don't want to visit a dealership?
If you are unable to visit a dealership, or would prefer not to at this time, you will find that you can still access information and services online and over the phone.
Whether you want to explore the potential of owning a Lexus, or purchase a new or pre-owned vehicle, this entire process can still take place on your own terms.
Detailed vehicle brochures are available for download or order on our website, and the Build and Price tool allows you to customise your preferred Lexus vehicle.
You can explore financing options with the online Finance Calculator and seek out a personalised finance rate2 by contacting your preferred Lexus dealer to discuss financing with Lexus Financial Services.
If you wish to test drive a Lexus, you may be able to have a test drive vehicle delivered directly to your door so that you can experience it in your own time, in your own space. Contact your preferred Lexus dealer to discuss your options.
I'm experiencing hardship. Who can I contact?
We are committed to assisting our customers. If you are a Lexus Financial Services Customer experiencing hardship as a result of COVID-19, please visit our Financial Hardship page.
2. Approved applicants only. Terms and conditions apply. Lexus Financial Services is a division of Toyota Finance Australia Limited ABN 48 002 435 181, AFSL and Australian Credit Licence 392536